Our Story

why we love what we do

When Ugo Arinzeh left America to begin a new life in the UK, she brought with her more than just a suitcase and memories of growing up on the east coast.

Packed in amongst the possessions that would define her new start was a unique combination of knowledge, skills, expertise and passion that would expand her real estate career to offer exceptional service tailored to each individual client.

Born in Nigeria and raised in the U.S., Ugo has now lived in London for more than 10 years – long enough to develop an unashamed love affair with her adopted city, but not so long that she doesn’t remember what it’s like to arrive in a country as a stranger and build a new and vibrant life from scratch.

Creating Onyx Property Team was a logical step, providing Ugo with the perfect opportunity to combine the experience and skills she had gained in an already successful real estate investment banking career along with a lifelong love of all things property and a desire to help buyers and sellers realise their dreams.

As a seasoned Londoner, she has developed an intimate relationship with the city she has fallen head over heels for – immersing herself in discovering the passion and soul of its nooks and neighbourhoods as well as the charm that makes up its global appeal.

Ugo works with international buyers as well as London-based sellers and landlords. She combines her passion for property and warm personality with sharp negotiating skills learned at the cutting edge of corporate finance.

The result is a high level buying and selling experience designed to meet the individual needs of each client.

International buyers will benefit from working with a London-based partner who has a global perspective informed by a cosmopolitan and diverse background, personal experience of intercontinental relocation and unparalleled knowledge of the city.

Sellers benefit from uncompromising passion, market knowledge, tireless work ethic and strong negotiation skills.

Landlords will appreciate razor-sharp analytical skills and attention to detail from a partner who is herself an overseas landlord with an appreciation for the importance of having a property that is well looked after.

Ugo and the Onyx Property Team are committed to delivering exceptional levels of customer service to everyone they work with, whether in relation to property sales, purchase, management or interior design.

Years of experience in closing real estate transactions and personally investing in property means that Ugo is perfectly positioned to deliver all your property needs.

And although our estate agency is based in North West London, we are in partnership with global estate agency Keller Williams, which boasts over 190,000 real estate experts operating in more than 40 countries, Ugo and Onyx Property Team can leverage global connections to deliver a world-class service.

What our clients say

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“Having decided to buy a flat in London I wasn’t relishing the task of endless searching to find exactly the right property for me. Luckily I was introduced to Ugo and the first thing she did was to help me define exactly what it was I was looking for. Ugo has a fantastic knowledge of the London residential property market and she was able to give me an analysis of different areas with their pros and cons and different price points. In the end she suggested a location I hadn’t even thought of and eventually we found the perfect pied-à-terre at the right price. Working with Ugo was a joy. She quietly takes away the stress of dealing with agents and sifting through listings. She was able to help with negotiating which allowed me to make the most efficient use of my time. Highly recommended!”

Graeme Fry

SALES

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“From our initial email contact from our home in Canada to Ugo in London, it took less than a month to find the perfect apartment. Working with Ugo was a pleasure: she was very organized and efficient. Once we arrived in London, Ugo quickly determined what we were looking for and only showed us properties in our preferred district. Once we decided upon a property and everything was signed and finalized, she followed up to make sure stipulations in the contract were carried out. We would have no hesitation in recommending her.”

Judith & Derek Pannell

SALES

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“As international clients, Onyx’s services were a perfect fit. They handled everything for us without us having to set foot in the U.K. Despite many complications on the other side, Onyx was able to achieve completion within just 4 weeks of listing and 2 prospective buyers with serious offers. We were able to sell our flat quickly and fulfil all of our obligations thanks to you and your team.”

Stella, Seller, Fitzroy, N1

SALES

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“We worked with Ugo to help us renovate our flat in Chelsea that she had helped us buy. She and her team were extremely efficient in managing the entire process. We were presented options throughout and even with multiple unforeseen problems cropping up, we always felt that she knew what she was doing and a solution would be found. We are very happy with the outcome of the improvements and now have a beautiful home to enjoy for many years to come.”

Simona S., SW3

INTERIOR DESIGN

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“Onyx has managed our flat in Maida Vale for several years and we’ve been very pleased with the high level of service and attention we have received. Recently we approached the firm to assist with the refurbishment of another flat in St. Johns Wood. Ugo and her team completed the assignment in 2 weeks in line with budget. Both the high level of finish and quality of workmanship ensure we would highly recommend Onyx for these services.”

Kay, Landlord, London, W9

MANAGEMENT

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“My mom and I were referred to Ugo through a real estate agent in Turkey. We started our conversations through face-time and explained to her what we needed. Ugo made sure we had lots of options across each part of the city before we decided on a short-list. Throughout this process she never let us feel like we were running out of choices, she was very calming, also very honest and open about where we had to make and not make compromises. She was also very good at negotiating on behalf of us and we got ourselves a great place to live in London! Thank you for everything Ugo!”

Merve & Yasemin, NW6

PURCHASE

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“We could never have imagined that buying a home in London could have been an absolutely pain free process. From the first meeting to discuss our plans with Ugo we were completely at ease. She is so knowledgable, organised and impeccably professional. We had our hearts set on a property and her sharp instincts and negotiating skills made the difference in getting our offer accepted. From acceptance to exchange, her recommendations and guidance made the entire process seamless and incredibly quick. We first laid eyes on our family home in May and were unpacking dishes and bedsheets in August! This was the most important purchase of our lives and we could not have done it without her.”

Shelly & Francesc

PURCHASE

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“Not only did I achieve the asking price within one day; the sale itself, completed in record time of 4 weeks; I also saved myself the costs of travelling to the UK to oversee things. It has been an enjoyable experience. I very much doubt if any other agent could have achieved what Ugo did for my sale, and the outcome speaks for itself.” Mariam, Property Seller, NW4

Mariam, Property Seller, NW4

SALES

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"Ugo is just what I need - highly professional. I appreciate her honest opinion on what suits me as an international buyer investing in London. I like to look for my own properties, but Ugo is instrumental in getting the purchase agreed for me at the right price, beating off other offers. From agreeing the purchase to completion and then lettings, it was all hassle-free. I am now buying my second flat in London in one year - again through Ugo. Can't recommend her more, if you are looking for professionalism in an agent/consultant who gives you her dedicated service and takes pride in it."