What our clients say
real people. real testimonials.
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In the whirlwind of relocating to London, a city brimming with history and promise, we found ourselves navigating a maze of possibilities. It was a time of excitement tinged with a touch of apprehension, a delicate balance that only those familiar with such transitions can truly appreciate. Our beacon in this bustling metropolis was none other than Ugo, a name that now carries with it a profound sense of gratitude and admiration.
Glenn Love
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Our introduction to Ugo's world was serendipitous, a fortuitous click on a YouTube video titled "Best Neighborhoods to Live in London." Little did we know that this digital encounter would lead us to an individual whose essence and expertise would shape our London experience in the most beautiful of ways.
From the onset, Ugo exuded a warmth that transcended pixels and screens. Her content, accessible yet profound, offered glimpses into London's soul, each insight a testament to her deep understanding of the city she calls home. It was this blend of accessibility, insightfulness, and inspiration that drew us to reach out, and Ugo's swift response only reinforced our initial impression of her expertise and dedication.
Glenn Love
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Our first conversation with Ugo was akin to reconnecting with an old friend. She listened intently, her thoughtful questions delving into the heart of our needs and aspirations. It was evident that Ugo's acumen, akin to a finely crafted gem, shone brightly with each word she spoke. Her suggestions, meticulously tailored to our requirements, painted a canvas of possibilities, each stroke reflecting her nuanced understanding of London's diverse neighborhoods.
Despite the miles that separated us, Ugo's dedication knew no bounds. She embarked on property visits on our behalf, capturing every detail through video footage that bridged the geographical gap effortlessly.
Glenn Love
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Her assessments were not just about the property's features but encompassed a holistic view, highlighting both opportunities and potential challenges with a clarity born of experience. As we embarked on our London adventure and settled into our new abode, Ugo's thoughtful gestures continued to brighten our days.
A simple act like arranging for a coffee maker upon our arrival spoke volumes about her attention to detail and commitment to ensuring our comfort. But Ugo's impact transcended the realm of real estate; she became our trusted guide, a confidante who shared her insider knowledge on the city's hidden gems.
Her recommendations for dining, shopping, and exploring became cherished moments woven into the fabric of our London story. In Ugo, we not only found a stellar realtor but also a kindred spirit whose genuine care and passion for her craft set her apart. She epitomizes the adage that good things come in the form of remarkable individuals, and indeed, Ugo is a testament to that truth.
To anyone embarking on their London journey or contemplating a real estate venture, we echo with heartfelt conviction: Everybody needs an Ugo in their life. She is not just a realtor; she is a luminary whose brilliance lights the path to unforgettable experiences and cherished memories.
Ugo, you are truly special, and we are immensely grateful to have crossed paths with you.
Glenn Love
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It was a pleasure working with Ugo. Ugo was a true gem. As an American and a first time buyer in the UK, Ugo was indispensable in all aspects of the purchase. It is far to say I couldn’t and wouldn’t have done it without her. Although I had always wanted to purchase a property in the UK, I was always intimidated. Ugo made it happen!
John McLarney
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Ugo is the best in the business! My husband and I had no idea how to go about buying a property in London, which is very different than purchasing in America. Ugo walked us through the ins and outs. She took her time to explain how everything works. She also listened intently to our needs and expectations. Due to her care for us as clients and wanting the best for us, she found us the perfect home within two days!
With her knowledge of the market, she knew we could purchase the flat below the asking price and worked hard to get us a great deal.
I would never use anyone else when buying property in the U.K. She truly takes care of her clients. Ugo is kind, intelligent, honest and supportive!
Michele Scott
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We're based in California and Ugo and Onyx Properties just helped us find and close on a London flat. Ugo identified neighborhoods of London that fit our profile and we were able to find a great flat that ticked all of the boxes. Ugo is also acting as a project manager for some renovation work and getting the place furnished; Onyx is proving to be a real one-stop shop for us. The biggest advantages working with Ugo have been helping us navigate the intricacies of purchasing a UK property from the States and introducing us to legal, financial, and building professionals in her network to make our dream a reality. We would not hesitate to recommend her if you are looking to buy in London from overseas.
Jenny Fuchs
PURCHASE CLIENT
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I contacted Ugo on IG after seeing her videos on Youtube. She responded the very next day. I am an American who was looking for a small flat in the London area. Ugo was helpful beyond belief. She was not only responsive but she put me in contact with professional peers who were able to assist me with my property search within my limited budget. After several months, I have completed my property search and I am an owner of a very quaint flat just outside of Central London and could not be more excited! However, none of this would have been possible without Ugo!! I am so appreciative and grateful to have come across her. She is professional, knowledgeable and an awesome lady!! Thank you again SO MUCH Ugo!!!
David Dukes
SEARCH CLIENT
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I have used Onyx to manage my property in Kensington since 2014, both for long and short term lets. In the past I have used other agencies, but nothing has come close to the professionalism, and personalized service I have had from the Onyx team. At every point they have gone above and beyond to resolve issues, to find awesome tenants, and to secure me the best possible rental income. They manage everything, which is super-important for me as a landlord living abroad. Ugo is a very skilled real estate agent, she knows the market, and she's surrounded herself with a team of knowledgeable professionals to take care of everything from finance to maintenance of my property. I can rest easy knowing that it's in the best hands. Thank you Onyx!
Clare G
OVERSEAS LANDLORD
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We just got back from a quick Christmas week in our new London flat and it turned out nicer than we could have envisioned. Ugo and team project successfully managed a construction renovation and used their design skills to stage the flat to make it feel home and inviting. We are looking forward to using Onyx Property to rent out the flat in the new year. They have turned out to be an end-to-end solution for foreign property buyers!
Jenny Fuchs
PURCHASE CLIENT
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Ugo at Onyx properties supported us with our property search and letting process. Ugo and the rest of the team have offered as a quick and professional service throughout. We were able to find an absolutely lovely flat to rent thanks to them!
Anjali Theagarajah
SEARCH CLIENT
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We wanted to write a quick review about our positive experience getting our flat rented out quickly. Ugo and team did an amazing job taking photographs of the flat and surrounding neighborhood and putting together an attractive promotional flier. We received eight offers and with guidance from the Onyx team we picked the tenants. The last hurdle was getting all of the paperwork in order and helping with utilities which we could not have done without help from Ugo and team. We are now happy landlords of our London flat!
Jenny Fuchs
PURCHASE CLIENT
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We can’t thank Ugo enough for her assistance with our relocation to the UK especially during a global pandemic. I was fortunate to find one of Ugo’s YouTube videos giving advice on expats moving to London. She had numerous videos that I found helpful. Ugo has been such a wonderful help. She helped us find a fantastic home, assisted us with furnishing it (all of this done virtually) and overall provided support during this process. I thoroughly enjoyed working with her designing our home. I was thrilled walking into our home for the first time to see everything come together. Ugo goes above and beyond to add the personal touch, she sets a high standard for professionalism and we would highly recommend her.
Dawn Wilcox
RELOCATION CLIENT
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“Having decided to buy a flat in London I wasn’t relishing the task of endless searching to find exactly the right property for me. Luckily I was introduced to Ugo and the first thing she did was to help me define exactly what it was I was looking for.
Ugo has a fantastic knowledge of the London residential property market and she was able to give me an analysis of different areas with their pros and cons and different price points. In the end she suggested a location I hadn’t even thought of and eventually we found the perfect pied-à-terre at the right price.
Working with Ugo was a joy. She quietly takes away the stress of dealing with agents and sifting through listings. She was able to help with negotiating which allowed me to make the most efficient use of my time. Highly recommended!”
Graeme Fry
PURCHASE CLIENT
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“From our initial email contact from our home in Canada to Ugo in London, it took less than a month to find the perfect apartment. Working with Ugo was a pleasure: she was very organized and efficient. Once we arrived in London, Ugo quickly determined what we were looking for and only showed us properties in our preferred district. Once we decided upon a property and everything was signed and finalized, she followed up to make sure stipulations in the contract were carried out. We would have no hesitation in recommending her.”
Judith & Derek Pannell
PURCHASE CLIENT
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“As international clients, Onyx’s services were a perfect fit. They handled everything for us without us having to set foot in the U.K. Despite many complications on the other side, Onyx was able to achieve completion within just 4 weeks of listing and 2 prospective buyers with serious offers. We were able to sell our flat quickly and fulfil all of our obligations thanks to you and your team.”
Stella, Seller, Fitzroy, N1
SALES
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As an American looking to buy property in the U.K, I can't recommend Ugo enough. She's a skilled realtor who knows what she's talking about. Whilst I couldn't work with Ugo in the end, her guidance and insight into the London market were spectacular.
She answered all of my questions. Was knowledgeable about what steps needed to be taken as first-time buyer. And even added extra nuggets of information that helped me fine-tune the search and ensure I was making a smart investment.
I can't say this any more clearly, if you're interested in buying a property in London use Ugo. She's legit!
Briana Carter
OVERSEAS BUYER
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“We worked with Ugo to help us renovate our flat in Chelsea that she had helped us buy. She and her team were extremely efficient in managing the entire process. We were presented options throughout and even with multiple unforeseen problems cropping up, we always felt that she knew what she was doing and a solution would be found. We are very happy with the outcome of the improvements and now have a beautiful home to enjoy for many years to come.”
Simona S., SW3
INTERIOR DESIGN
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“Onyx has managed our flat in Maida Vale for several years and we’ve been very pleased with the high level of service and attention we have received. Recently we approached the firm to assist with the refurbishment of another flat in St. Johns Wood. Ugo and her team completed the assignment in 2 weeks in line with budget. Both the high level of finish and quality of workmanship ensure we would highly recommend Onyx for these services.”
Kay, Landlord, London, W9
MANAGEMENT
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Ugo Arinzeh is fantastic and we would highly recommend her!! What we really like about her service was:
1. She was always the one to do the viewings which meant she knew our property and could answer all the questions for prospective buyers. In total we had 50+ viewings.
2. Her marketing included: great photographs, 3D virtual walkthrough, online portals, social media, open house, contacting other agents, video and pay per click advertising
3. She provided regular viewing appointment updates as well as feedback from appointments.
Dana Warcel
SELLER
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“My mom and I were referred to Ugo through a real estate agent in Turkey. We started our conversations through face-time and explained to her what we needed. Ugo made sure we had lots of options across each part of the city before we decided on a short-list. Throughout this process she never let us feel like we were running out of choices, she was very calming, also very honest and open about where we had to make and not make compromises. She was also very good at negotiating on behalf of us and we got ourselves a great place to live in London! Thank you for everything Ugo!”
Merve & Yasemin, NW6
PURCHASE
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“We could never have imagined that buying a home in London could have been an absolutely pain free process. From the first meeting to discuss our plans with Ugo we were completely at ease. She is so knowledgable, organised and impeccably professional. We had our hearts set on a property and her sharp instincts and negotiating skills made the difference in getting our offer accepted. From acceptance to exchange, her recommendations and guidance made the entire process seamless and incredibly quick. We first laid eyes on our family home in May and were unpacking dishes and bedsheets in August! This was the most important purchase of our lives and we could not have done it without her.”
Shelly & Francesc
PURCHASE
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“Not only did I achieve the asking price within one day; the sale itself, completed in record time of 4 weeks; I also saved myself the costs of travelling to the UK to oversee things. It has been an enjoyable experience. I very much doubt if any other agent could have achieved what Ugo did for my sale, and the outcome speaks for itself.”
Mariam, Property Seller, NW4
Mariam, Property Seller, NW4
SALES
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Just completed my second purchase within one year with Ugo. Need I say more? She is very professional. Superb as a buyer’s agent and also looking after the lettings and property management side really well. Highly recommend.
Michelle Brooker
PROPERTY PURCHASE
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"Ugo is just what I need - highly professional. I appreciate her honest opinion on what suits me as an international buyer investing in London. I like to look for my own properties, but Ugo is instrumental in getting the purchase agreed for me at the right price, beating off other offers. From agreeing the purchase to completion and then lettings, it was all hassle-free. I am now buying my second flat in London in one year - again through Ugo. Can't recommend her more, if you are looking for professionalism in an agent/consultant who gives you her dedicated service and takes pride in it."
Michelle L., Hong Kong
PURCHASE & LETTINGS
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We were initially cautious about calling in Ugo and Keller Williams, as their approach seemed quite different from the general pack. But after a number of poor experiences with local agents, we decided ask Ugo for a valuation and assessment.
It was a good choice.
We were impressed with Ugo’s research and local knowledge, her grasp of the kind of buyer for our unusual home, and how to reach them.
She made good suggestions for improvements to maximise the value; and although we couldn’t do everything, this was key to getting full asking price offers.
Throughout the process Ugo was fully “hands on”; from directing the photoshoot to reviewing feedback from viewings with us, keeping us fully in the loop.
Thirty days from first viewing we received the full asking price offer; nearly £250k more than the best local agent valuation.
This was without question the best Estate Agent experience we have had, and we have no hesitation in fully recommending Ugo.
She is completely honest, committed, highly skilled, friendly and personable; we can’t praise her high enough for her conduct throughout the process.
If you want a consistent point of contact throughout the selling process,
an honest and accurate evaluation of your property and the market,
suggestions how to maximise value, and
active marketing to appropriate purchasers
Ugo should be your first call.
She will completely revolutionise the old fashioned approach to buying and selling property in this area; and it is about time someone did that!
Andrew Cumming
SELLER
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We can’t thank Ugo enough for her assistance with our relocation to the UK especially during a global pandemic. I was fortunate to find one of Ugo’s YouTube videos giving advice on expats moving to London. She had numerous videos that I found helpful. Ugo has been such a wonderful help. She helped us find a fantastic home, assisted us with furnishing it (all of this done virtually) and overall provided support during this process. I thoroughly enjoyed working with her designing our home. I was thrilled walking into our home for the first time to see everything come together. Ugo goes above and beyond to add the personal touch, she sets a high standard for professionalism and we would highly recommend her.
Dawn Wilcox
OVERSEAS CLIENT
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Ugo has been lovely to work with on the purchase of Hornton Street , very professional and helped to make sure the purchase ran smoothly from start to finish. Hope to work together again soon.
Lia Graham
BUYER
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Ugo and her team are currently helping me find the best area for me in London as I prepare to move there for the first time. She is knowledgeable, professional, and cares for her clients and carefully considers their wants and needs, all while exhibiting true passion for what she does. It's been a pleasure working with her, and I trust her expertise fully as I continue in my property search.
Thomas Gluodenis
PROPERTY SEARCH
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Ugo at Onyx has looked after us for many years. She rented out our apartment in West Hampstead from 2014, immaculately managing all the payments and maintenance... a godsend when you live abroad. When the time came for us to sell she even beat the high street agents in finding a buyer and negotiating the sale. She's reliable, friendly and passionate about what she does. What more could you want!
Claudia Lloyd
OVERSEAS LANDLORD
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I am a renter in one of the properties that Ugo manages and have had a great experience. Ugo paid a ton of attention to details in furnishing the flat. I have also had a great experience with maintenance with Onyx. I had a maintenance issue on the weekend and Onyx had someone out to look at it within 3 hours. It was a huge relief to get that sort of attention! I highly recommend working with Onyx.
Sarah Herman
TENANT
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Ugo and her team are fantastic to work with. We are overseas based landlords with a property in London, and Ugo has seamlessly handled the end to end process from finding tenants, onboarding them and handling any issues. I highly recommend Onyx Property Team, they are a pleasure to work with.
Anna Murphy
OVERSEAS LANDLORD
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We had the pleasure of working with Ugo from Onyx Property Team in buying our property. Ugo has provided excellent service and professionalism throughout! She’s a very knowledgeable, dedicated and proactive estate agent. I can’t recommend Onyx Property Team enough! If you’re looking for a bespoke service, Onyx is your go to!
Dayana Nikolova
PURCHASE CLENT
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I have known Ugo for many years now. I have had the opportunity to work with her as a landlord. What strikes me with her, is her passion, professionalism and dedication. There’s nothing fake or contrived about her. Her smile is genuine, her compassion is real, her love for the city is infectious and her commitment is unwavering. I trust her with my business. Ugo helps give a good name to the estate agency business.
Guy Essome
LANDLORD
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We worked with Ugo during 2 purchases (in covid!), her market expertise, knowledge of the process, diligence and hard work got our deals done. There was NO WAY these transactions got done without her!
Karen Landis
PURCHASE CLIENT
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We at Emerald Management SA manage a portfolio of international private clients. A key asset for a number of them is London residential real estate; both as investors and owner-occupiers. We have immensely benefited from the services of Ugo and her team. This has included property sourcing, acquisitions, lettings, and management. Ugo's market knowledge, professionalism, efficiency, and creativity have enabled our clients to successfully meet their objectives. Her proactive approach to the property business has ensured that she is always foremost in our minds for all matters related to London real estate!
Buzz Amiaka
RELOCATION SUPPORT
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Excellent service!! Ugo is a life saver and she exceeded our expectations with a record turn around time.
Stella Okoli
PRIVATE CLIENT
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It would be easy to recommend Ugo on the basis of her hard work, passion and positivity but this is not what sets her apart. Her determination to deliver and to deliver to the highest standards is really her forte.
Richard Holland
PRIVATE CLIENT
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The benefits of using Ugo were immense. I had always thought that I had to go through a high street estate agency chain. I think those days are now over. Regardless of which geographical area you want to move to, Ugo does her homework and a huge amount of research.
The best thing about an independent estate agent.
This includes calling all the local agents to compile a shortlist. She is incredibly dedicated and the end result was my dream home. Thank you Ugo. I can't thank you enough.
Lewis Malka
BUYER
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Ugo is a very professional and dynamic property consultant who carefully balances the interests and expectations of both purchasers and sellers.
I would most definitely work with Ugo again and would have no hesitation in recommending her to prospective clients.
Jonathan Wilson
PRIVATE CLIENT
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Ugo was excellent during the whole process. She understood there was a deal to be done and managed to ensure both parties were well informed.
A pleasure to do business with and would highly recommend her.
Keith Patton
BUYER
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Ugo provided excellent service in securing my flat and assisting with maintaining the property. I particularly appreciated her efficiency and thoroughness.
Dail St. Claire
LANDLORD
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I had a great experience with Ugo. I would 100% recommend her services. The words I would use to describe are transparent and easy to deal with. Great customer service!
Josh Lytton
PRIVATE CLIENT
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